(artillery fire)
(growling)
(artillery fire continues on TV )
(growling)
(artillery fire continues on TV)
(growling)
(glass shattering)
(Godzilla growling on TV)
(crunching)
(glass crunching)
(crunching)
(screaming)
(gasps)
Huh?
(sighs)
You all right?
Everything okay?
Allison, everything okay?
It's so quiet.
Joe, say something.
(no audio)
Oh, my God, I can't hear.
Oh, my God, I can't hear!
What are they saying?
We're not sure why.
She just woke up, and, and she couldn't hear.
No, not a thing.
What are they saying?
Wait.
No, never before.
Uh... no, no viral infection that we're aware of. No.
No-no, no head trauma, nothing like that.
It-it just... I don't know. It just happened.
BRIDGETTE: What's going on?
Why does it feel like the middle of the night?
Pardon me. Can you hold on just one second?
It is the middle of the night, Bridge,
and I'm on the phone with the emergency room
and I really need you to get back to bed.
Why's Daddy
(no audio)
Bed, bed.
Oh, really? That would be great.
9:00 a.m.? Absolutely.
We'll be there.
Thank you.
What did they say?
(paper crinkling)
(scribbling)
"...tests."
"Specialist. 9 a.m. Run tests."
Oh, good.
Oh, thank you.
Hey, I don't think we should say anything
to the girls until we know more.
(no audio)
I love you.
I don't hear anything.
Your wife's hearing loss is rather profound.
Let's go speak in my office.
What is he saying? I can't hear anything!
Shh, shh, shh.
Okay.
DOCTOR: I believe your wife
is suffering from something called SSHL:
sudden sensorineural hearing loss.
It can be caused by any number of things.
About, uh, 30% of the time, people just wake up with it.
Now, the good news is, for most people,
the condition simply goes away on its own.
But you're reasonably confident that whatever it is,
whatever is causing it is not a permanent condition?
(ringtone playing)
Sorry, that's my wife's phone.
Hello?
CYNTHIA: Forgive me. I'm looking for Allison Dubois.
Have I dialed the wrong number?
No, no. This is her husband Joe.
Can I ask who's calling?
My name is Cynthia Keener.
Your wife and I have been doing some work together.
I wondered if I might have a word with her, please.
To be honest, Cynthia,
she woke up this morning not feeling terribly well.
In fact, we're at the doctor's right now.
Can I have her call you back? One of us call you back?
Of course. Uh, please tell her I hope she feels better.
I'll be sure to do that.
Sorry. You were saying?
You asked me
if this sort of hearing loss is ever permanent.
And is it?
It can be.
But... we're a long way from even thinking about that.
(no audio)
JOE: What's going on?
BRIDGETTE: What's all the hollering about?
JOE: What's going on?
BRIDGETTE: What's all the hollering about?
Hey, hey, are you all right?
Mom, was that you?
This silence is so...
It's like somebody just put a blanket over your head.
(sobbing)
I felt like
I was going to forget how to breathe.
And I thought maybe if I just... scream!
Maybe I'll hear it.
Maybe it'll start something,
and I'll be okay, but it didn't work.
Please don't be scared, guys.
It's okay, Mom.
I know you're going to get better.
What?!
Feel better, Mom.
Just don't scream. It's scary.
Oh, I love you, too, babe.
I'm going to be fine, babe.
(sighs)
(door closes)
(sobbing)
What's that? What are you doing?
I don't want to look at anything on the computer.
Cool!
Tell me something else.
I don't want her to know.
I don't want anyone to know.
Maybe you should just tell her I have the flu.
How are you doing?
(chuckles)
(water splashing)
(kissing)
(moaning passionately): Mmm...
Mmm...
(Allison laughs)
(no audio)
Yeah.
Who are you talking to?
Yeah.
Who are you talking to?
Hold on. Sorry. Hold on one second.
Cynthia Keener.
Who?
(shouting): Kee-ner!
(sighs)
Yeah. Okay, Miss Keener,
I'll, I'll pass everything along to her.
Yeah, any information that she gets,
I'll give it to you right away.
Okay.
Okay. Hey. (whistles)
Come...
(typing)
"She has a case for you."
I thought you told her I had the flu.
(typing)
"Kidnapping night before last. 12-year-old girl."
(sighs)
Must be going around.
JOE: Nicole...
Swenson is the
daughter of...
Of Laura and Darrin Swenson.
Daughter of
Laura and Darrin Swenson.
Got it.
Laura's late husband
founded the Lyndhurst Land and Lease Company.
You may have seen the billboards.
Okay.
She really can't hear anything we're saying?
No.
No, she really can't.
Okay, well,
the, uh, Swensons' family attorney
is an old friend of mine,
and he's hired me to work the point
and negotiate any and all discussions
with the kidnappers as we work to get Nicole back.
(typing)
What about the police?
We don't want the police involved.
The family was given very strict
instructions by the kidnappers.
(typing)
Listen, I-I can't do this anymore.
I've got to get back to the Swensons.
How about I talk to you, and you talk to her?
Okay.
So Allison says she saw the men
wearing masks.
That's what she said, yeah.
Tell her that's good.
Tell her that's very good.
That if, in fact, they're purposely hiding their identity
from the girl,
it means they probably don't want to kill her,
that they're ready to hand her back alive
as soon as they get their money.
Okay.
Tell her also that it's very useful
to know that they're communicating in sign language.
This would suggest that it wasn't really
a crime of opportunity.
It was very well planned.
They don't want to hurt her.
They, they just want their money.
Okay.
All of this
will be very important once we start our negotiations
with them.
Okay.
Thank you.
Mr. Dubois, uh, would you please let me know
if Allison gets any more...
particulars?
Absolutely.
I've got to go
to the house now.
What did she say?
I feel a really bad case of carpal tunnel coming on.
(sighs)
(phone ringing)
Testing.
Testing, testing.
But I don't understand.
I'm, I'm asking you
a simple question.
Well, please connect me with somebody who can.
Watch your tone. Just...
Who's he talking to?
I'm on hold.
It's the insurance company.
Mr. Swenson, would you please hang up that phone.
When I'm finished.
We have a kidnapping and ransom policy.
Now they're telling me they won't give us the money.
Well, of course not.
That's not how insurance works.
They only reimburse after the ransom has been paid.
Now, please, Mr. Swenson, will you hang up that phone?
They can't help you.
The fewer people who know about
your daughter's kidnapping, the better right now.
Come on.
Let's... Let's sit down.
I don't understand.
What are we gonna do?
We're gonna do whatever we need to do.
Now, I know this is difficult, but you have to think about this
as a business negotiation.
You have something they want.
They have something you want.
We want to resolve this as quickly as possible
without anyone getting hurt.
But that's what I mean.
What they want, I don't have.
I don't have five million dollars.
Not just lying around waiting to get thrown into a duffel bag.
We will find it.
We're, we're talking to the banks.
We'll remortgage the house.
That's why we have Cyrus.
That is what he's good at. Tell him.
Unfortunately, Darrin has already given you
a fairly accurate assessment of our situation.
With the banks...
With the mortgage...
I think the most cash
we can put together before day's end
is somewhere in the neighborhood
of three to three and a half million.
I mean, if I had more time...
We'll offer them three million.
Weren't you on the same phone call that I was?
They want five.
We have three.
I don't believe they're gonna find
a buyer who has more.
How can you be sure?
How can you be sure
that they won't do something...
awful?
That wouldn't be good for business, would it?
I mean, there wouldn't be an upside to it.
There's no profit to be made from it.
For the men who took Nicole, this is just a business venture.
They don't want this thing to drag out,
and three million dollars...
is an awful lot of money.
Now, when they call,
I'm gonna talk to them.
Trust me.
This will work out.
MARIE: Mommy.
Mommy. Mommy, Mommy, Mommy.
She can't hear you.
Come on. I'll read you the book.
I want Mommy to read it.
But she can't. I'll do it though, okay?
Okay.
Okay, let's go.
Hey.
"Is your mama a llama?"
ARIEL: There we go.
MARIE: Okay.
"Is your mama a llama?"
ALLISON: Can I do that?
Okay.
"Is your mama a llama?"
You guys are reading.
I can do that.
"'Is your mama a llama?'
"I asked my friend Dave.
"'No, she is not,' is the answer Dave gave."
(gasps)
(moans)
What are you doing?
You're calling Cindy?
You can't call anybody.
You're not gonna be able to hear them.
Cynthia Keener. We have to call Cynthia Keener.
Why?
It's the middle of the night.
All right. Never mind.
Go ahead. Forget I said that.
The place where the video was shot,
it had a very rustic feeling to it.
like a... like a cabin in the mountains.
And I also saw
a glass, a water glass,
and on it was printed
the name of a local diner.
Well, I saw a video about an hour ago,
but I didn't see any glass.
Well, I'm not sure it was actually in the video.
I think they realized...
you could see it.
One of the kidnappers
pulled it off the table
before they started recording.
It said "Mano's Diner."
We looked it up online.
A Mano's Diner is in the White Tank Mountains,
just outside of Phoenix.
The White Tank Mountains.
Hmm.
Well, that's the first real clue we've had
since this whole thing began.
Well, I mean, the glass doesn't actually guarantee
that they're somewhere near the diner.
Well, still, it's a good start.
She's quite amazing.
(chuckles)
(loudly): Would you-- would you like to stay with me today?
(loudly): I thought I was your secret.
I would like for you to stay with me today.
CYNTHIA: Laura,
Darrin.
This is Allison.
Allison's an investigator I work with.
She, uh, has reviewed the ransom tape
and has some pretty strong ideas
about where it might have been shot.
Oh, my goodness.
Well,
Oh, my goodness.
Well,
it's, uh, it's not a certainty, but Allison feels
that your daughter might be in the White Tank Mountains
not far from here.
Excellent.
So, uh, what do we do?
Well, I'm about to send some people up there right now.
Uh, we're going to work as many angles as possible,
gather as much information as we can,
and continue to negotiate.
Thank you. It's, it's,
it's just such a comfort...
(no audio)
Um, Allison is profoundly deaf.
It's one of the reasons she feels such a strong connection
to Nicole
and why she's been working so hard on this particular case.
(no audio)
(murmurs)
I know we forfeit interest by cashing in now,
but I need access to those funds.
(phone ringing)
That could be them.
Is everyone ready?
(no audio)
(phone rings)
Swenson residence.
(electronically altered): Who is this?
Gentlemen, this is Cynthia Keener,
just like the last time.
I need to talk to the Swensons.
I'm sorry.
Uh, I thought
I'd already explained to you
that that's just not going to happen.
We very much want Nicole back
and, uh, we're very anxious to get this whole thing moving,
but you are going to have to deal with me.
And how can we be sure you're not the police?
You're just going to have to take my word for it.
Again, all I'm interested in is getting you your money
and getting the Swensons their daughter back.
Now, uh, we've seen your tape. We believe you have her.
How do we move this thing along?
You have the money?
We do.
$5 million?
Three, we have $3 million.
But the price is five.
Well, I understand the price is five
and I'm telling you all we have is three.
You just give us Nicole back
and we'll give you $3 million.
(whispering): Tell them we'll give them the money.
W-We'll figure out a way.
We just need a few more days.
No, no.
Gentlemen?
Gentlemen, we-we're not hearing anything.
Gentlemen?
Five.
Three.
I'm offering you what the Swensons have
and what they have is $3 million.
Cash.
(phone clicks)
Hello?
(dial tone)
Hello?
They're gone.
You're fired.
Excuse me?
I told you.
(no audio)
We can get them their money.
But we have no more time.
Every second that you allow your daughter
to spend with these people,
you put her further and further in peril.
Now, trust me, they want to make a deal.
They want to give you your daughter back
and they want their money.
They want the same thing you do.
$3 million or $5 million,
they want what you want: they want this to be over.
Did you get anything?
No.
They're going to call back.
How can you be so sure?
Well, like I told you before,
it's not as if there's another buyer out there.
They're going to call back.
Well, I hope you're right.
I hope you know what you're doing
because if anything happens to our Nicole...
I'm holding you and Ameritips personally responsible.
(no audio)
(phone rings)
(ringing continues)
Swenson residence.
MAN (voice distorted): We'll take the $3 million.
Get it ready.
(sighs)
(sobs)
It is ready.
Where do I meet you?
Not you. Have the father bring us the money.
I'm sorry. He's not available to do that.
I'll, uh, I'll be bringing the money.
Well, then I'm sorry,
but his little girl won't be available to be returned.
Either the father brings the money or there's no exchange.
Listen to me...
No, listen to me.
I'll be calling back with final instructions shortly.
At that time, I need the father to bring the money.
I will be watching.
If the father is followed by police, by you,
there'll be no exchange.
You'll find nothing.
You'll find no one,
just the corpse.
(line disconnects)
(sighs)
Cyrus,
get the money ready.
I'm going to need an armed team
to follow Mr. Swenson to the drop.
Lady, you follow me,
you order anybody to follow me,
I'll come back here and I'll kill you.
Mr. Swenson...
Or shall I kill you now?!
Cyrus, where are we with that money?
MR. SWENSON: It's two hours.
What could be taking them so long?
(phone buzzes)
(gasps)
(buzzing continues)
Mmm.
Oh, I'm not sure
if you've actually answered the phone yet or not.
Actually, I'm not even sure
if the phone's finished ringing yet or not.
I miss your voice.
I miss the girls' voices.
The sound of the house in the morning.
The way that you sigh when you roll over in bed.
(sighs)
Sorry I'm not there.
Honestly, I'm not really sure what good I'm doing here.
I know this isn't easy.
I know that I am not easy.
But I do love you
and I hope you still love me.
Anyway, if you're there...
sweet dreams.
Sleep tight.
And know that I love you.
And if you're not there...
...sweet dreams.
Sleep tight.
And know that I love you.
(phone beeps)
(no audio)
(gasps)
Hi.
Allison.
She saw one of them.
One of the kidnappers.
She can identify him and he knows it.
They're going to have to kill her now, aren't they?
Mrs. Swenson...
I need your help.
I need you to convince your husband
to let me call the police.
What, what are you talking about?
They said no police.
That's... that's what we agreed on.
That's what we promised.
I have new information.
What kind of information?
It's her, isn't it?
You, you told us her first name,
but you never told us her last.
It's Dubois, isn't it?
What does she know?
She thinks your daughter may be in serious danger.
(gasps)
Now, we have people searching
the White Tank area for this cabin.
But with police help,
we have a much better chance of finding her.
We're not
changing the plan.
Are you insane?
We're almost there.
We're one call away
and now you want to double-cross them?
Now you want to give them a reason
to kill our little girl?
I fear they already have a reason.
What are you talking about?
What is she talking about?
That's it.
I'm going to the bedroom.
I'm going to try and sleep.
And when that phone rings,
I'm doing whatever those people tell me.
I'm going wherever they want me to.
And I am bringing my daughter back.
Mrs. Swenson, I beg of you.
Please let us call the police.
Otherwise, I fear we're compromising
your daughter's safe return.
How dare you?
This is not your child.
This is our child.
Darrin, Darrin...
Mrs. Swenson,
is this what you want?
She's my baby.
I... I d... I don't know you.
I don't know this woman.
They said no police.
And we'll be...
We're almost there, right?
We're almost there, honey.
Come on.
Let's go to bed.
They'll come for us when the phone rings.
I heard...
you had a dream.
Maybe saw some, some bad guys?
Want to go look at some pictures?
Maybe see if you recognize anyone?
CYRUS: Exactly three million.
One million a bag.
Thank you, Cyrus.
I don't understand why it is taking them so long
to call back.
They like this.
Right.
They like that we're anxious.
Mr. and Mrs. Swenson...
I have something I'd like to propose to you.
I just got a phone call from my office.
They have a small, electronic portable beacon
that they can have over here in ten minutes.
It's tiny.
It fits in the wheel well of your car and...
it can give us your location if anything should go wrong.
I can't risk it.
I won't risk it.
But, Mr. Swenson, they'll never know it's there.
(phone ringing)
Looks like it's a moot point.
I'll handle this from here. Thank you.
Hello, this is Nicole's father.
MAN (voice distorted): Is the money ready?
Yes. It's ready. It's completely ready.
Then it looks like you're going to get your daughter back today.
Oh, thank God.
I need you to follow my instructions precisely.
Do you have a pen and paper?
Yes. Yes, I'm ready.
Drive to Deer Valley Park.
At the corner of 19th and Landale, you'll find a trash can
near the southernmost swing set on the playground.
Okay.
Right on top will be a white paper bag,
and in the white paper bag you'll find a cell phone.
Okay. What then?
(line disconnects, dial tone humming)
Mr. Swenson.
When you retrieve
the white paper bag--
I'll give you gloves.
Bring it back with your daughter.
It may contain forensic evidence
that will help us find the men who did this.
Don't you understand?
I don't care about the men who did this.
None of us care about the men who did this.
I'm not going to that garbage can wearing gloves.
What if they're watching me?
No.
I just want my daughter back.
Oh... bring her back to me.
You bring her back to me.
You know I will.
(sighs)
It's almost over.
I can feel it.
Mrs. Swenson...
I'm so sorry if me and my people
have made this harder for you.
But, uh, quite honestly,
I've never worked with a man as...
determined as your husband.
He just wants it over.
We... We just want it over.
I guess now we just wait.
I'm going for some air.
(cell phone ringing)
Keener.
We got a winner.
Pardon me?
She's looked through six books of mug shots
and she finally found the guy.
If you've got a computer there, I can e-mail him over to you.
That's terrific.
Is she sure? Is she really sure?
You want to know she's sure, hold on a second.
Cynthia, it's him.
CYNTHIA: Do either of you recognize this man?
No.
There is something familiar about him.
His name is David Barrington.
We believe he's one of the men holding your daughter.
Coincidentally, Mrs. Swenson,
he worked for your husband for several months last year.
Oh, my gosh.
Wait a minute, wait... What...
What are you saying?
Are you saying
this is an inside job?
That someone who worked for my husband betrayed him?
Maybe.
Maybe he still works for him.
Cynthia, I'm the one who brought you in on this.
I've always been in your corner, but now...
My husband was right about you.
What you're saying, it doesn't make any sense.
Why? Why would he hire someone to kidnap his own stepdaughter?
I don't know.
Maybe he's planning to use the ransom money--
minus what he's giving to the kidnappers--
to cover all the shortfalls at work.
I don't know what you're talking about.
What-What shortfalls?
The company is doing fine.
That's not what Cyrus told me when he hired me.
He didn't want you to know.
Since Darrin's been running things,
he's taken a lot more risks.
The company's accumulated a great deal of debt.
(sighs)
It-It still... It doesn't make any sense.
We're paying the ransom with our own money.
For the moment.
Until you're reimbursed
through that insurance policy he made sure you had.
My, uh...
My dad had a...
a hunting cabin... in the mountains.
No one's used it in...
in years.
He won't be there.
(sobbing): You're-You're wrong.
You are so wrong.
Give me the address.
Let me prove you right.
(knocking)
Well, well. The man with the plan.
Where is she?
She's in the other room.
She can't hear anything.
Yeah, let's get this over with.
As promised, one million dollars.
It's all there.
Hey, come on, man. You know where I live.
Listen, if I were you two?
I would get the hell out of here now.
In fact, I'll tell you what.
I'll wait ten minutes before I go in and get Nicole.
That way there's absolutely no chance she'll see you two.
Yeah, well, I wouldn't worry about that.
She already has.
What are you talking about?
Well, it was a bit of an accident.
Your daughter hurt herself.
She screamed.
I ran inside, but... I wasn't wearing my mask.
She saw your face?
Wait a second.
What are we going to do?
I already did what I needed to do.
I told her about you.
I told her how this was all your doing.
Your idea.
Well, I didn't tell her.
Wrote it out.
(chuckles)
How can you do this to me?
Do you know what this means?
This means I can't take her home.
We dug you a hole out back.
(door closes)
Nicole...
I am so sorry.
Come on.
(screams)
Come on.
(screams)
Come on.
(screaming)
Come on, Nicole.
Nicole! Stop it!
(stops screaming)
Just so you know...
it would give me enormous pleasure
to put one of these right between your eyes
and another through the center of your chest.
(drops chain)
Fine. Deny a woman a little happiness.
(laughs)
(inhales deeply)
(no audio)
(sighs)
(door opens)
CYNTHIA: Mrs. Swenson?
There's someone here who'd really like to see you.
(gasps)
Mom!
(laughing)
I love you.
(sobbing)
ARIEL: No... Is Your Mama A Llama?
Can we read about a giraffe?
MARIE: No.
ARIEL: Or... uh, the girl in the forest?
MARIE: No.
(Ariel laughs)
ARIEL: Is your mama a llama?
Is my mama a llama?
(gasps)
Is your mama a llama?
(sighs)
Is your mama a llama?
(sighs)
Is your mam...is your mama a llama?
No? Come here.
"'Is your mama a llama?'"...
BOTH: ..."I asked my friend Dave."
"'No, she is not,' is the answer Dave gave.
"She hangs by her feet
"and she lives in a cave.
I do not believe that's how llamas behave."
Mm.
(laughs)
Mom, can you hear?
Yeah.
Welcome back.
It's good to be back.
Captioning sponsored by CBS PARAMOUNT NETWORK TELEVISION
Captioned by Media Access Group at WGBH access.wgbh.org